Shipping Information:

All item's and products are usualy shipped with in 5 business days. Arrival dates vary depending on location and weather conditions at the time most orders arrive with in 21 days from shipping date. Estimated shipping date is sent at time of order. Tracking information is sent to the purchaseers e-mail address along with the invoice number and estimated delivery date at the time of shipment. If you have made a purchase and has been longer then 7 buisness days and have not received your tracking number please contact info@arizonatoz.com and we will contact you usualy with in 2 business days. Thank you

Refund, Returns and Cancellation Policies:

Authorization For Return Or Replacement:

To obtain Arizona A to Z authorization to return a defective item for credit or replacement, simply contact info@arizonatoz.com with in 5 days of receiving your order. Non-Defective merchandise returns will incur a 25% restocking fee, and must also be postedmarked within 7 days of receiving your order.

CONDITIONS:

Non-defective merchandise must meet the following conditions to qualify for return acceptance.

Merchandise must be in it's original minimum inner pack quantity, as shipped by Arizona A to Z.

Broken quantity inner packs are not returnable. Merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

ITEMS WITH GURANTEES OR WARRANTIES:

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT:

All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our customer service department at info@arizonatoz.com within 5 days of the date of receiving your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, Canada Post, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

DAMAGED MERCHANDISE:

Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. if you do find outward damage, sign the receipt with the words " Exception-Damage." for United Parcel Service deliveries, contact customer service department at info@arizonatoz.com and give the invoice number of the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.

HIDDEN DAMAGE BY CARRIER:

If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, contact us within 10 days of invoice date and report the damage. Arizona A to Z will issue credit or replacement at your request.